FAQS

By federal law, all firearms must be shipped to a valid Federal Firearms License holder. Firearms WILL NOT be shipped to a customer’s residence. We can ship to the FFL of your choosing that is near you. Select an FFL from our available list during checkout, or have your chosen FFL provide us with the license, referencing your name and order number, after purchasing.

Our shopping cart can be accessed by the link in the upper-right corner of all GunsRack pages. You can put the items you would like to purchase in this cart while you continue to shop. Placing an item in your cart does not obligate you to purchase it. You can delete the item from your cart later. To put an item in your shopping cart, browse our categories or search for an item by typing it into the search bar. When you find an item you would like to purchase, click on “add to cart.” Once your cart contains all of the products you would like to purchase, click on the “View Cart & Checkout” button to finish your order. For further detailed instructions you can visit our “Buying Guns Online” page.

All purchases ship via UPS. Place the products you would like to purchase in your shopping cart. Next, click on “View Cart & Checkout” button at the top right. Click the arrow to the right of “Estimate Shipping & Tax” and select your Country, State, and Zip Code. You will then be able to see your available shipping options. PLEASE NOTE: All handguns will ship UPS 2nd Day Air for Free. All long guns will ship UPS Ground for Free. Expedited shipping options are available for additional cost. Accessories & ammunition will ship based on UPS Live Rates based on the weight and destination. Ammunition can not be expedited and must be shipped UPS Ground.

PLEASE NOTE: Orders that qualify for free shipping will go to the initial shipping address provided by the customer (or the address on your dealer’s FFL if the item is a firearm). It is the customer’s responsibility to verify the dealer will accept the transfer and will be available to receive the package(s), i.e. on vacation, out sick, temporarily closed. If a package must be redirected, the customer is responsible for charges incurred at a rate of $18 per package.

Processing times prior to shipment of firearm orders are normally one to three business days providing the FFL information for your purchase is provided to us. Non-firearm orders normally process for shipment within one to three business days after we receive your payment.

PLEASE NOTE: Processing times are separate from actual shipping times.

If we are shipping you a firearm, we MUST have a valid copy of your dealer’s FFL (Federal Firearms License) BEFORE we can ship your gun. PLEASE NOTE: In times of high order volume these processing times may increase.

For further specifics on shipping procedures please see our Shipping page.

 

Once we receive you order, you will receive a confirmation email with your order number via the email address you provided for your account. When your order is shipped you will receive another email with your tracking number.

Please call+1 (504) 564-7993  to reach a GunsRack associate. We would be happy to send you another copy and/or confirm your order and email address.

To track your shipment, open your email containing the tracking number. Click on the link to track you order.

Due to the sales tax law changes the past couple years, tax may be charged depending on your home state. The tax is calculated based on your location.

Sorry, but at this time, we do not sell or ship outside the United States.

Due to shipping restrictions, we are unable to ship to APO/FPO addresses.

GunsRack products are backed by the manufacturer’s warranty. We recommend that you check with the manufacturer to understand their warranty policy. You have the option to purchase GunsRack’s Customer Care Plan. You can view more details on the product page where you have the option to add this additional service.

No, we do not require a special license to purchase. There are restrictions on some of our products and we do ask that you are aware of your local and state laws prior to placing your order with us.

No, once your order has been placed, we cannot add any additional items to your order. Our orders are sent automatically to our warehouse for picking and shipping. You will have to place an additional order with GunsRack for any additional items you may wish to purchase.

Any item you place in your Wishlist will be there for 6 months. After six months, the item will not appear in your Wishlist.

Please follow our guidelines for returning an item and view our Returns page. Be aware that ammunition and food are not returnable or refundable; all sales are final.

As with most technology there are times when errors occur and GunsRack does not guarantee that product titles, descriptions, or photos are 100% accurate. If you have a concern regarding a specific item please contact us prior to purchase. GunsRack reserves the right to correct any errors on our website that are discovered.